High Seas Rally and Royal Caribbean are dedicated to providing the ultimate rally experience to all guests, including those with accessibility needs. For answers to frequently asked questions regarding accessible options on Mariner of the Seas, please see below. To submit special needs requests please complete the forms located at the bottom of the page. If you would like to discuss accessible cruising options, please contact a Reservation Specialist at 844-279-8460 Monday-Friday 9-5 PM CT and our team will be happy to assist.
Royal Caribbean’s Mariner of the Seas has 27 accessible staterooms in the following categories: Interior, Promenade View Interior, Oceanview, Spacious Panoramic Oceanview, Spacious Oceanview Balcony and Junior Suites. Please note, accessible staterooms must be reserved over the phone as they cannot be booked online.
We highly recommend those reserving an accessible stateroom complete the SAFE Form below to better serve your needs onboard. The SAFE Form below must be completed no later than 45 days prior to boarding.
- Stateroom size ranging from 159 to 298 square feet
- Five-foot turning radius in the sleeping, bathroom, and sitting areas
- Stateroom and bathroom door width 32”-34”
- No doorsills to get into stateroom
- Ramped bathroom thresholds
- Bathroom grab bars
- Lowered sink and stateroom vanity
- Roll-in shower bench
- Hand-held showerheads
- Raised toilet seats (most between 17”-19”)
- Accessible balconies (in balcony and higher stateroom categories)
- Most located near elevator
If additional items are required (commode chair, shower stool, assisted listening device, sharps container, extension cord, distilled water, etc.) a request must be made by completing and submitting to Royal Caribbean the Special Needs Form found at the bottom of the page no later than 30 days prior to embarkation. A Royal Caribbean Reservation Number is required. Reservation numbers will be available approximately 12 months prior to the sailing.
The SAFE (Seating Assistance For Entry) program is an onboard accessibility program designed to allow safe and convenient access (for a guest and one companion) to the Royal Theater for each evenings main show. Designated SAFE areas will be clearly marked and are reserved for those who require assistance and submit the requested information. Once the SAFE Form is successfully submitted, you will receive additional details as we approach the sailing date. By utilizing the SAFE program, you are given an easily accessible seat in the Royal Theater. The SAFE section is typically located near the rear of the Royal Theater.
Please complete the SAFE Form located at the bottom of this page. The SAFE Form must be completed no later than 45 days prior to boarding.
All onboard venues have designated areas to accommodate guests with accessibility issues. In the Royal theater, signage will be posted indicating the seating areas reserved for those utilizing the SAFE Program. It is highly recommended guests with mobility issues complete the SAFE Form no later than 45 days prior to boarding to ensure an accessible seat is available. For those utilizing the SAFE program, it is recommended you enter than Royal theater on Deck 3 Starboard.
Guest who require the use of a mobility assistive device (such as a wheelchair or scooter) must bring their own or rent from a third party company, as the ship’s wheelchairs are reserved for medical emergencies. Note, all mobility devices must be stored inside the stateroom and cannot be left in hallways overnight.
Scootaround – 1-888-441-7575
Special Needs at Sea – 1-800-513-4515
Boarding and departure assistance are available to guests in wheelchairs or with mobility issues. To request Pier Assistance please email firstname.lastname@example.org no later than 45 days prior to boarding. Upon arrival to the terminal, locate a Cruise Porter and inform them you have requested Pier Assistance.
At some ports, the ship will anchor offshore, and guests are taken to shore by small boats called tenders. Guests with assistive devices who are unable to take a few steps will be unable to board tenders unless roll-on capability is available. In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters cannot be taken on tenders, unless roll-on capability is available. Please note roll-on capability is not guaranteed.
Royal Caribbean can accommodate most food allergies/dietary needs in the main dining room at no charge. Simply speak with your Head Waiter for assistance with selecting appropriate menu items. For complex food allergies, contact Royal Caribbean’s Access Department for assistance. Contact information may be found at the bottom of this page. Please note, Royal Caribbean may not be able to accommodate all food allergies. Lactose-free/soy milk and Ensure are available at no extra charge. Please notify Royal Caribbean of your needs at least 45 days prior to sailing.
Service dogs are welcome onboard. A service dog is defined as “any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability.” Service dogs are not considered pets.
Guests are responsible for obtaining all required documentation for service dogs to depart the ship in ports of call. These documents must be carried on the ship, and a copy left with Guest Relations Desk once onboard. Please note that additional screening may be conducted at the pier or onboard.
Fax: (954) 628-9622
Hours of operation:
Monday through Friday, 9 a.m. to 6 p.m. ET